Questions and Answers

Below you’ll find the answers to some of the most frequently asked questions we receive. If you have a question which isn’t answered here, please contact us and we’ll be happy to help.

Why should I use Xpress Print Group?

We have built a reputation for providing excellent products and customer service over our many years of experience in the optical media and print industry. Our highly experienced staff will be happy to advise you, answer your questions and help in any way they can.

We are a limited company working from a commercial business premises in Kent using the latest advanced technology to supply the highest quality products.

We are pleased to offer:
  • Free artwork check
  • Paper range to suit all budgets
  • Latest print technology
  • High quality products
  • No hidden charges
  • 24 hour turnaround

How should I choose a duplication or print company?

Make sure they have a track record in the industry, operate from business premises and they are happy to provide samples of work they have produced; compare the quality as well as the price. You can order a free sample from us now – just email us.


What packaging/print options are available ?

Xpress Print Group offer a full range of print products including leaflets, flyers, greetings/occasions cards, business cards, presentation folders and printed boxes. For more information, visit our Printing page.

CD and DVD packaging options include card wallets, digipaks in various sizes and tray choices, studpaks, jewel cases with booklet size options, DVD cases, clam shells, poly wallets etc. For more information, visit our Packaging page.

If you would like bespoke packaging to make your product really stand out, tell us about it and we will produce it for you. Having the ability to cut any shape gives us the edge on personalising your product.


What is the difference between CD duplication and CD replication?

The difference is in the manufacturing process; CD replication uses the original master disc to create a glass master which in turn allows for a stamper to be made. The stamper is then used to create exact replicas of the master copy. Discs are printed using silk screen or offset litho depending on which is more appropriate for the design.

This process is generally used for quantities of 500/1000 or more. It is more cost effective than duplication in most cases but takes longer.

CD Duplication is much faster and ideal for smaller quantities or where orders are needed urgently. Xpress Print Group uses the latest premium thermal disc printing and high quality discs. We never use inkjet printing as the results are inferior; the colour fades, scratches and smudges.


How should I supply my masters?

For CD replication please supply masters on CDR as a working copy.
For short run CD duplication, masters should be supplied as an audio CD or CD-Rom. We will make exact copies of your master so please ensure that the master is free of any errors or defects.

Please post your hard copy master to us at:
Xpress Print Group, 1 Larkstore Park, Lodge Road, Staplehurst, Kent, TN12 0QY


What are the artwork requirements?

For our full artwork requirements, and some helpful tips, visit our Artwork page.

Artwork must be supplied to our templates specifications using the CMYK colour profile; we cannot accept RGB. Pantone colours may be used for replication on discs or paper parts but will incur an additional charge.

Proofs are always emailed to clients for approval before production. We cannot guarantee the accuracy of colour in every instance. For duplication orders we are happy to provide 1 printed disc for approval free of charge if requested.


Can I get assistance with artwork design?

Yes: we have an in-house design team who will be happy to help you with setting up your artwork, colour choice or understanding our templates, and this service is provided free of charge.

Alternatively you can take advantage of our full professional design service - contact us now for a competitive quote.

If you’re based in the area, why not visit us to discuss your ideas or packaging and check some of our recent samples at the same time?


Can ISR Codes be added to masters ?

Yes, with Replication orders. If you supply us with the codes allocated by PPL we can add them to your masters for a small charge.

For duplication orders you need to have the ISR Codes embedded onto the master before this is sent to us, these will then duplicate onto your ordered discs.


How is my parcel delivered?

All orders are sent using a next day courier service. For extended UK areas this may take up to 1 day longer.


Do you deliver outside the UK?

Yes, please contact us for a quote.